To initiate a return for refund, please reach out to us directly at orders@smartlumies.com All returned items must be in new and unused condition, with all original tags and labels attached.

Returns must be authorized by our Customer Support, in case of unauthorized returns, the refund may be refused. Once the return is authorized and you are sent the address for return, please make sure to ship the return within 14 days, as return packages that are sent after 14 days from authorization will not be eligible for a refund.

The return packages must be sent with registered mail which includes a tracking number. Please note that the customer is responsible for the postage fees/shipping charges in case of a return.