We’re sorry to hear that.

Please check your Bluetooth connection on your smartphone and enable it.
If your Bluetooth is working and it is enabled on your phone, try charging the Cubes on the wireless charging station for a while. Open the app again and put the Cubes near the phone.

If the problem persists, please contact our customer support team at support@smartlumies.com and explain them your situation.

STEP 1 – BLUETOOTH PROBLEM
Check Bluetooth connection on your phone.

STEP 2 – BATTERY LOW
Charge your Cubes.

STEP 3 – HELP
Contact our customer support: support@smartlumies.com