Orders placed via Smart Lumies online store include a 14-days money-back guarantee. The 14-day period starts from the day the item is delivered.

To obtain a refund for the purchase, all items eligible for return must be returned back to us no matter the condition (open/unopened).

To initiate a return for refund, please reach out to our Customer Support directly at orders@smartlumies.com or by filling out this form. Returns need to be authorized by Customer Support, in case of unauthorized returns of the products, the refund may be refused.

Once the return is authorized and you are sent the address for return, please make sure to ship the return within 30 days, as return packages that are sent after 30 days from authorization will not be eligible for a refund.

The return packages must be sent with registered mail which includes a tracking number.

Please note that the customer is responsible for the postage fees/shipping charges in case of a return.

Once we’ve received the returned merchandise please allow up to 3 business days for our team to inspect the condition of the returned items.

After that, your refund will be issued using the same payment method used to purchase the item(s). The refund is usually visible within 5–7 days, depending on your financial institution.

For the complete Returns & Refunds policy, please refer to this link.